Hey there, fellow collectors and pop culture enthusiasts! Welcome to the Spooky Gifts Shop FAQ page. We know you have questions about our spooktacular collectibles, and we’re here to answer them! Below, you’ll find everything you need to know about our products, shipping, returns, and more. Happy collecting!

🛒 Products & Orders

Q: What kind of products do you sell?
A: We specialize in exclusive Funko Pop! Vinyls, action figures, Anime merchandise, Apparel, Board & Card Games, Books, Bags, Charging Matz, CosCups, and more from fandoms like Marvel Avengers, Batman, Animal Crossing, Apex Legends, Assassin’s Creed, Borderlands, Call of Duty, Atari, and Back to the Future. All our products are officially licensed and authentic!
Q: Are your products authentic and licensed?
A: Absolutely! We only sell officially licensed and authentic merchandise. We’re fans too, and we understand the importance of genuine collectibles.
Q: Do you offer deals or promotions?
A: Yes! Keep an eye out for our CosCups BOGOHP (Buy One, Get One Half Price) deals and other promotions. Plus, orders over $50 get free shipping!

🚚 Shipping & Delivery

Q: Where do you ship to?
A: We ship globally, except to Asia and a few remote areas. So whether you’re in Europe, Australia, or the Americas, we’ve got you covered!
Q: What shipping options do you offer?
A: We have two convenient options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered in 10-15 days after shipment.
– Free Shipping (orders over $50): Shipped via EMS, delivered in 15-25 days after shipment.
Q: How long does order processing take?
A: Orders are processed within 1-2 business days, which includes picking, packing, and quality checks to ensure your collectibles arrive in perfect condition.
Q: Will I receive tracking information?
A: Yes! All shipments are fully tracked. You’ll receive tracking info so you can follow your package’s journey to your doorstep.
Q: Are there any additional fees for international orders?
A: Any import duties or taxes are the customer’s responsibility. However, we handle all customs documentation to minimize delays.

💳 Payments & Accounts

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted.
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account makes it easier to track orders and save your details for future purchases.

🔁 Returns & Refunds

Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery. If you’re not happy with your purchase (e.g., damaged item or wrong size), reach out to us at [email protected].
Q: How do I initiate a return?
A: Contact our friendly support team at [email protected] within 15 days of delivery. We’ll guide you through the process and help make it right!

📞 Contact & Support

Q: How can I contact you?
A: Reach out to us at [email protected] for any questions or concerns. We’re here to help!
Q: What’s your physical address?
A: Spooky Gifts Shop is located at 8300 Dover Way, Arvada, US 80005.

Thanks for choosing Spooky Gifts Shop—where every delivery is a new adventure in fandom. Happy collecting! 🎁👻