Hey there, fellow collectors and pop culture fanatics! 👋

At Spooky Gifts Shop, we want you to be as thrilled with your collectibles as we are when we pack them! But we get it—sometimes things don’t work out. Whether it’s a misprinted CosCups or an Action Figure that’s seen better days, we’ve got your back. Our return and exchange policy is designed to be as straightforward as finding that rare Avengers Pop! you’ve been hunting for.

1. Return & Exchange Eligibility

You can return or exchange items within 15 days of receiving your order. To be eligible, items must be:

  • Unused and in original condition
  • In their original packaging (including any boxes for Funko Pops! or Figurines)
  • Accompanied by the original receipt or proof of purchase

2. Non-Returnable Items

Some items are too spooky or exclusive to return! Based on our product menu and collection, the following cannot be returned or exchanged:

  • CosCups BOGOHP (Buy One Get One Half Price offers, due to their promotional nature)
  • Apparel & Bags (if used or worn, for hygiene reasons)
  • Books & Board Games (if opened or used, to prevent knowledge spoilers or wear-and-tear)
  • Items marked as “Final Sale” or “Clearance”

Note: If you receive a damaged or defective item from these categories, contact us immediately—we’ll make it right!

3. How to Initiate a Return or Exchange

Follow these steps to start your return or exchange:

  1. Contact Us: Email our support team at [email protected] within 15 days of delivery. Use the template below to make sure you include all the necessary info!
  2. Wait for Approval: We’ll respond within 2 business days with a return authorization and shipping instructions.
  3. Ship the Item: Pack the item securely in its original packaging and ship it to us at:
    Spooky Gifts Shop Returns
    8300 Dover Way
    Arvada, US 80005
  4. Processing: Once we receive and inspect the item, we’ll process your refund or exchange within 5 business days.

4. Refund Timeline and Method

Refunds will be issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong item shipped).

5. Return Request Email Template

Copy and paste the template below into an email to [email protected] to get started!

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Spooky Gifts Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number], placed on [Order Date].

Item(s) to return/exchange: [Product Name(s)]

Reason: [Please provide details]

Attachments: [If applicable, attach photos of the item(s)]

Please let me know the next steps!

Thanks,
[Your Full Name]
[Your Email Address]

6. Need Help?

If you have any questions, our friendly support team is here to help! Contact us at [email protected].

Happy collecting—and may your returns be as rare as a Borderlands limited edition! 🎁👻

— The Team at Spooky Gifts Shop